1. Introduction
These Terms and Conditions (“Terms”) govern the subscription and use of the organic waste collection service (“Service”) provided by Nutri Humus (“Company”) within the suburbs of Cape Town.
2. Subscription Plans
2.1. The Service is available on a weekly and bi-weekly basis. 2.2. Subscriptions are offered on a minimum 6-month contract.
3. Subscription and Payment
3.1. Subscriptions can be initiated via our website. 3.2. Payment for the Service is processed through the PayFast debit order system. 3.3. Subscription fees are payable monthly in advance.
4. Service Provision
4.1. The Company will provide subscribers with a 120-litre wheelie bin. 4.2. The Service includes the collection of organic waste from the provided bin according to the chosen subscription plan. 4.3. Collection schedules will be communicated to subscribers and are subject to change with prior notice.
5. Responsibilities of Subscribers
5.1. Subscribers must use the provided bin solely for organic waste. 5.2. Bins must be placed at the designated collection point on the scheduled collection day. 5.3. Subscribers are responsible for the maintenance and cleanliness of the provided bin.
6. Termination and Cancellation
6.1. Subscriptions can be terminated after the minimum subscription period of 6 months. 6.2. Subscribers must provide 30 days’ notice for cancellation after the initial 6-month period. 6.3. The Company reserves the right to terminate the Service if these Terms are violated.
7. Liability
7.1. The Company is not liable for any indirect, incidental, or consequential damages arising from the use of the Service. 7.2. The Company is not responsible for any loss or damage to the bin or its contents once collected.
8. Changes to Terms
8.1. The Company reserves the right to amend these Terms at any time. Subscribers will be notified of any changes.
9. Governing Law
These Terms are governed by the laws of South Africa. Any disputes will be resolved in the courts of Cape Town.
Disclaimer
- Service Limitations: The organic waste collection service is limited to the collection of organic waste only. Non-organic waste, hazardous materials, and recyclables must not be placed in the provided bins.
- Bin Usage: Subscribers are responsible for the appropriate use of the provided bins. The Company is not liable for any misuse or damage resulting from improper usage.
- Payment Processing: All payments are processed via PayFast. The Company is not responsible for any errors or delays in payment processing by PayFast.
- Service Interruptions: While the Company strives to provide consistent and reliable service, there may be occasional interruptions due to unforeseen circumstances (e.g., extreme weather, public holidays). Subscribers will be notified in advance whenever possible.
- Termination of Service: The Company reserves the right to terminate the service of any subscriber who fails to comply with the Terms and Conditions, including but not limited to the misuse of bins or non-payment.
- Changes to Service: The Company reserves the right to modify or discontinue the Service at any time. Subscribers will be notified of any significant changes.
By subscribing to the Service, you agree to comply with the above Terms and Conditions and acknowledge the Disclaimer. For any queries, please contact our customer service team at 021 370 0200.